Is your Customer happy with the services you provided ?
A successful business model consists of a cycle that includes the quality of services offered and how
these services can be beneficial for a customer. Customer satisfaction stands at top of the list if we are to
see the growth and positive response of the market that the services cover .
Dealing with our clients or customers can be made more effective if we know what exactly our customer
needs or expects from our services. We must take this as a two way process which will include the
customer requirements and upto what extend we have been able to satisfy the customer demands. In
order to exactly understand what is required of our services we must have genuine feedback from the
customer and this feedback can further be analysed to help shape and build our services with more
customer centric approach.
As an organisation, Billez’s top priority is to keep it’s vision in sync with customer requirements and
hence we have setup a customer feedback service known as Billez’s transactional feedback. This
service provides a real time feedback from the customer/users and notifies the same to the respective
Managers, Billers as well as Owners so that they have better understanding of how their business is
functioning and what changes are required to improve the performance of their business and attract
The transactional feedback service not only lets you know the lags in the services but also helps one
determine the top and under performers in the organisation based on the feedback provided by the
customer. This can help the owner in scrutinising their staff based on customer’s feedback and can also
guide them to provide better services to help maintain a healthy relationship with their customers.
Billez’s transactional feedback also provides call list feedback in which the key points related to the under
performance of the services can be jotted down and worked upon so that the customer doesn’t have to
face similar issues on their next visit .